News / Company

100-Day Money-Back Guarantee

The Full 100-Day Money-Back Guarantee for our hosting services is now a fact. We have decided to increase the period from 60 to 100 days, so that our customers have even more time to test our service.

The decision about this came quite easy as it was supported by three main points:

  1. There are customers who do not start building their sites right after purchasing a hosting account. Some of them need more time to evaluate the hosting service they use. Having a larger Money-Back Guarantee period is always of use.
  2. We offer hosting service of a very high quality and we constantly strive to increase this quality. The 99.98% combined uptime of our servers and network, and the 5 minute customer support response time are indisputable facts about our company. We believe that we give no reasons to our customers to be unhappy with our hosting service.
  3. The large base of our loyal customers gives us the financial stability, needed for a company when it has to guarantee its services for such a period. The clean balance sheet of ICDSoft, the lack of any debts in it and the substantial reserves we have, are a guarantee that we will be able to fulfil our promise.

There is even more about our Guarantee:
Our Full Money-Back Guarantee does not cover only payments for new hosting accounts. It is valid for ALL PAYMENTS of our customers, including renewals. Again, we are able to offer this simply because our customers do not have reasons to leave our service.