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Privacy policy and GDPR

In the whole history of ICDSoft, we have always considered that treating customers with respect is something very important. This includes keeping the privacy of our customers at a highest level, and not using their personal data for anything else than for the provision of the services they pay for.

As of today, the new General Data Protection Regulation (GDPR) of the European Union comes into effect. This regulation aims at protecting the privacy of EU citizens, but it also has a serious effect on how companies around the world would collect and manage personal data.

Revising the GDPR and the actions we needed to take to comply with it, we found out that the adjustments we had to make to the way we manage user data were close to none. We have never disclosed the personal data of our hosting customers to any third parties - the only exceptions are when this data should be used for domain registrations and SSL certificates. We have never made profiles of our customers, so that we target them with specific offers. We have never made marketing campaigns, filling our customers' emails with bulk offers. Thus, it turned out that we were following the basic principles of GDPR long before the GDPR existed.

Still, to confirm the way we collect and manage personal data, we have updated our Privacy policy, and you can check it here:

https://www.icdsoft.com/en/privacy


More RAM for First Class and Ultimate managed-VPS plans

We are well aware that with time, web sites grow popular and web software becomes more sophisticated. This requires regular updates of the hosting platform, and more hardware resources for the hosting service. Keeping pace in this competition is an important task for us.

During the past weekend, our system administrators completed hardware upgrades on all our VPS nodes. These upgrades made it possible to add more RAM to each of our First Class and Ultimate servers, at no additional cost for our customers. Now the First Class plan features 8 GB RAM (previously 6), and the Ultimate plan comes with 32 GB RAM (previously 24).

First Class and Ultimate plans are meant to host resource-demanding sites and software. With the SSD storage, 15-day daily backup, and the dedication of our team, these plans are the proper solution for customers that require utmost uptime and stability.

 

 


Disk space upgrade for First Class customers in Hong Kong

As of today, we are doubling the available disk space for First Class accounts in our Hong Kong datacenter. Instead of 100 GB space, customers on First Class servers now have 200 GB SSD space at their disposal, at no additional charge. All current accounts are already updated with the new disk space quota.

First Class managed-VPS plans are designed to support heavily-visited sites, online software with bigger hardware requirements, or organizations with larger operations that have outgrown the resources of shared service plans. Observing the disk usage patterns of customers on HK servers, we decided to take steps to upgrade disk arrays and backup servers there. Thus we are now able to allow larger disk space on each account, without degrading the service level - all servers use RAID6 arrays of SSD disks, and all customer data is backed up daily and kept for the last 15 days.

We hope that this disk space upgrade will give our customers more room and flexibility for their operations.


First Class VPS plan updates

Our First Class plan has been introduced several years ago with the main purpose to meet the requirements of sites that have outgrown our shared hosting environment but their owners prefer not to switch hosting services.

We are constantly working on improving the specifications of the plan and the VPS servers. In this regard, as of today all new and existing First Class accounts have 6 GB of RAM available (4 GB until now). Respectively, double First Class plans now come with 12 GB of RAM. The prices of the plans remain unchanged.

Also, our team of system administrators recently introduced FastCGI and OPCache for First Class plans. FastCGI and OPCache significantly improve the performance of PHP scripts and are compatible with most popular software packages.

With these updates, we hope that our customers with heavily-visited and resource-demanding websites will have more room to develop their businesses further.


First Class servers in Europe

The First Class Managed VPS plan is now available on servers in Europe.

With two cores of Xeon E5-2630@2.30GHz, 4GB RAM, and 100GB storage on solid-state disks in RAID6 array, the First Class Managed VPS plan provides excellent performance for resource-demanding sites. With the new First Class servers at the Neterra datacenter in Sofia, our customers have more flexibility when selecting a location closest to their visitors.