What is a First Class plan?
First Class is a managed VPS-like hosting plan with dedicated server resources. A First Class server has multiple CPUs and multiple solid-state disks (SSD). Each user account gets its own CPU cores and its own SSD. This makes 100% virtualization - each account has its own guaranteed resources, including I/O operations, and customer accounts on the same server cannot affect each other's operation in any way.
Where are First Class servers located?
We have First Class servers in the CenturyLink datacenter, Boston, US, at the Neterra datacenter, Sofia, Bulgaria, and at the iAdvantage datacenter, Hong Kong.
What is the First Class plan most suitable for?
We have designed this plan mostly for customers with sites that have outgrown the resources of a shared hosting environment. You can host popular, heavily-visited sites, sites gone viral, sites requiring much CPU resources (for video processing for example), etc. - any site for which you want stable and uninterruptable service with many available server resources.
What is the Ultimate plan meant for?
The Ultimate plan is an upgrade of the First Class service. You get 8 CPU cores, 24 GB RAM, and one terabyte SSD space - which would allow you to host almost any site on the Internet. The Ultimate plan is meant to host large and popular sites, or complex resource-demanding software, which are not suitable even for the First Class plan.
Where is my root password?
You do get an SSH access to the server, but you do not get root access. This is a managed service - the server software is set up by us.
How many domains can I host?
Are there any hardware or software limits on the First Class and Ultimate plans?
Although the available CPU and memory resources on the managed VPS plans are much higher than the ones on a shared hosting server, the server resources are not unlimited. Each account is limited within the dedicated CPU cores and allocated RAM.
To ensure the proper operation of each server, the following adjustable limits are also in place:
- CPU per process is set to 60 seconds per process
- memory per process is set to 195MB per process
- maximum number of processes is set to 50
These limits can be increased, but we strongly suggest against a big increase or their full removal. The purpose of these limits is to keep the machine operational, by not allowing all hardware resources to be exhausted and the machine to hang. If the limits are increased too much, then all hardware resources might be occupied, and the machine will simply become non-responsive. A non-responsive machine means that it will probably have to be rebooted.
The VPS plans are suitable for heavily-visited sites, but the simultaneous visitors to the server are always a finite number. This number greatly depends on the way the site software is set up, and the resources required for each visitor.
What software do I get, and what if I want additional modules/software installed?
The software environment on the server is very similar to our shared hosting environment. You do get all the software that shared hosting accounts have - Control Panel, Webmail, etc. However, adding modules/software without extensive testing can affect this software environment; therefore, it will not be possible to grant all requests about additional software. If you need anything specific, you contact our Support Team, and we will review your request.
Is there a money-back guarantee?
There is a fifteen-day money-back guarantee on your first month subscription.
How is billing organized?
Managed VPS plans are paid month-by-month. On the first date of each month, you will receive an invoice for this month. You have time until the end of the month to make the payment for the account.
What should I know about the free domain and the SSL certificate I get with my managed VPS plan?
With each First Class and Ultimate plan, you can get a free domain name and a free SSL certificate. Even if you order just a single month of service, you get a domain name and an SSL certificate valid for a year.
You can choose between all TLDs that we offer to our customers. You can register a new domain, renew an existing domain registered by us, or transfer an existing domain registered elsewhere. Note that the free domain offer does not cover the price of domains sold on domain auction sites or similar.
As for the free SSL certificate, you can choose between GeoTrust RapidSSL or Comodo Essential certificate.
To get your free domain and/or SSL certificate, just contact our Support Team after you have the account opened.